Contact
One inbox, one phone, one person reading it.
There is no ticket queue and no chatbot behind this page. Messages go to the same address that handles orders, and we reply Customer service: 10:30 AM – 9:00 PM IST, daily.
Business & seller information
| Business name | Eyewear Cafe |
|---|---|
| Owner | sole proprietor, Eyewear Cafe |
| Business type | Individual online retailer (sole proprietorship) |
| Location | Republic of India |
| Registered address | Shop no. 10, Ground, Shringarpure House, New House, Ram Maruti Rd, Naupada, Thane West, Thane, Maharashtra 400602, India |
| Dispatch location | Thane, Maharashtra |
| Phone | +91 96196 44044 |
| [email protected] | |
| Working hours | Customer service: 10:30 AM – 9:00 PM IST, daily |
| Response time | We reply Customer service: 10:30 AM – 9:00 PM IST, daily. |
Write to us about
An order on its way
Send the order number in the subject line. Tracking questions are quickest to answer once the parcel has left Thane, Maharashtra.
A return
Start within 7 days of delivery. For a damaged or wrong item, attach the unboxing video described in our return policy.
Choosing a pair
Tell us the face width you normally wear and where you will use the glasses. We will name two options and say which we would not pick.
Before you write
Two things save everybody a round trip. First, we cannot answer prescription questions — we do not dispense prescription lenses, so a power reading from an optometrist is not something we can act on. Second, we do not take orders over the phone or over social media; the phone line is for questions about an order that already exists.
Email is the fastest route
[email protected] · +91 96196 44044 · Customer service: 10:30 AM – 9:00 PM IST, daily