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Free shipping on orders of ₹699 and above; a flat ₹49 applies below that. UPI & Cash on Delivery ·
Eyewear CafeEyewear - India
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Eyewear

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Policy

Payment Policy

Two ways to pay, both of them Indian, neither of them involving a card number typed into this website.

1. Accepted payment methods

UPIPay by scanning the QR or approving the collect request in your UPI app. Payment confirms in seconds and the order is placed immediately.
Cash on Delivery (COD)Pay the courier when the parcel reaches you. Available on all serviceable PIN codes, with no extra COD charge.

All prices on this site are shown in Indian Rupees (₹) and are the final amount payable for the item. Shipping, where it applies, is shown separately at checkout: Free shipping on orders of ₹699 and above; a flat ₹49 applies below that.

2. What we do not accept

We want this to be unambiguous rather than buried in a footnote. Eyewear Cafe does not accept credit cards or debit cards, and we do not accept international payment services. There is no card form anywhere on this website, no card is stored, and no card network is involved in your order.

  • No credit or debit card payments.
  • No net banking or wallet balances.
  • No international payment gateways or cross-border collection.
  • No saved payment instruments of any kind — there is nothing on file to save.

Because no card is ever taken, questions about card tokenisation or two-factor card authentication do not arise on this site.

3. Paying by UPI

Choose UPI at checkout and complete the request in your own banking or UPI app. The money moves between your bank and ours through the UPI network; we never see your bank credentials. If the amount leaves your account but the order does not confirm, do not pay again — send the UPI reference number to [email protected] and we will trace and either place the order or return the amount within 5–7 business days.

4. Paying cash on delivery

Keep the exact amount ready if you can; couriers frequently carry no change. You may inspect the outer parcel before paying, but couriers are not permitted to wait while a frame is tried on — if the pair does not suit you, accept the parcel and start a return within 7 days. Repeatedly refused COD parcels may mean we ask for prepayment on a future order.

5. Pricing, currency and taxes

  • GST. This business is not registered for GST. Based on the business’s current circumstances, GST registration is not applicable to the business at this time. GST is not charged separately on orders, and we cannot issue a GST tax invoice bearing a GSTIN.
  • An order invoice is included with the parcel. It is not a GST tax invoice. Applicable delivery charges are shown before checkout is completed.

    • 6. Failed or duplicate payments

    A UPI debit that does not produce an order confirmation is either reversed automatically by your bank or returned by us within 5–7 business days once the reference is traced. Write to [email protected] with the UPI reference number, the amount and the time — those three things are enough for us to find it.

    7. Contact

    [email protected] · +91 96196 44044 · Customer service: 10:30 AM – 9:00 PM IST, daily