Policy
Cancellation Policy
Cancelling before your parcel leaves Thane, Maharashtra is free and takes one email. After that it becomes a return, and that is a different page.
1. Free cancellation before dispatch
Any order can be cancelled at no charge at any time before it is handed to the courier. Because handling takes 1–2 business days, that usually gives you a comfortable window on the same or next working day. Write to [email protected] with your order number and the word “cancel” in the subject line — that is the whole process. There is no cancellation fee and no restocking fee.
2. After dispatch
Once the parcel has left us we can no longer stop it in transit. You have two options: refuse the delivery when the courier arrives, or accept it and start a return within 7 days. A refused parcel comes back to us and is refunded once it arrives and is checked — the same 5–7 business days applies.
3. Refund of a cancelled order
| Cancellation before dispatch | Free, full amount returned |
|---|---|
| Refund processing time | 5–7 business days |
| Cancellation fee | None |
| Restocking fee | None |
A prepaid UPI order is refunded within 5–7 business days, in line with the Reserve Bank of India’s turnaround-time framework for failed and reversed electronic transactions. Nothing is charged on a Cash on Delivery order that never shipped, so there is nothing to refund — you simply owe nothing.
4. When we cancel an order
We will cancel from our side, and tell you why, if the item turns out to be out of stock after the order was placed, if the delivery PIN code is not serviceable, or if the address is incomplete and we cannot reach you to correct it. In every one of those cases the full amount is returned within 5–7 business days and we do not keep a fee for the trouble.
5. Contact
[email protected] · +91 96196 44044 · Customer service: 10:30 AM – 9:00 PM IST, daily