Policy
Shipping Policy
Every order on this site ships from one place — Thane, Maharashtra — to addresses inside India. The numbers below are the ones our checkout actually uses.
1. Shipping charges
Free shipping on orders of ₹699 and above; a flat ₹49 applies below that. The charge is calculated on the order value at checkout, before delivery, so nothing is added afterwards. Cash on Delivery orders carry the same shipping charge as prepaid orders — we do not add a separate COD handling fee.
| Order value ₹699 and above | Free shipping |
|---|---|
| Order value below ₹699 | Flat ₹49 |
| Cash on Delivery surcharge | None |
2. Where we ship
We deliver across India only. We do not ship internationally, and we cannot deliver to PO boxes because our courier partners require a signature at a street address. If a PIN code is not serviceable, we will write to you at [email protected] and cancel with a full refund rather than hold the order open.
3. Handling and delivery time
| Order cut-off | 2:00 PM IST on working days |
|---|---|
| Handling (order packed and handed over) | 1–2 business days |
| Transit — metro cities | 2–4 business days |
| Transit — rest of India | 4–7 business days |
| Total delivery estimate | 3–9 business days |
Orders placed after the cut-off, on Sunday, or on an Indian public holiday begin their handling time on the next working day. These are estimates from our courier partners, not guarantees: a monsoon week in the Konkan belt or a regional strike will stretch them, and we would rather say so here than surprise you later.
4. Tracking your parcel
When the parcel is handed over, a tracking number is emailed to the address on the order. Tracking usually takes a few hours to start showing movement — a number that looks stuck on the first evening is normal. If there is no movement after two working days, write to [email protected] with your order number and we will chase it from our end.
5. Delivery attempts and address changes
Our courier partners attempt delivery up to three times. Nobody available on all three attempts means the parcel returns to us; we will contact you and either re-ship it (shipping charged again) or refund it. An address can only be corrected before dispatch — once a parcel is with the courier we cannot redirect it, so please check the address at checkout.
6. If a parcel arrives damaged
Eyewear travels well but hinges and lenses do not survive a crushed carton. If the outer packaging is visibly damaged, record a video while you open it and write to us within 48 hours. That video is what lets us replace the pair without argument — the full procedure is in our Return & Refund Policy.
7. Questions
Shipping questions go to [email protected] or +91 96196 44044 during Customer service: 10:30 AM – 9:00 PM IST, daily Our dispatch address is Shop no. 10, Ground, Shringarpure House, New House, Ram Maruti Rd, Naupada, Thane West, Thane, Maharashtra 400602, India